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E-cigarettes FAQ

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Common questions about e-cigarettes

Here we've collected the most common questions we've recieved regarding e-cigarettes over the years. Read more about e-cigarettes in general, mods, rba, coils, e-juice, DIY, tanks, coils and lots of troubleshooting tips.

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How do I register as a customer?

Answer: Click Log In / Register at the top of the home page. During sign up, fill in the e-mail address and choose a password. Fill in personal get your address information automatically to the next step. You can choose to skip the civic click Continue. Remember that your name must match what is on your driver's license / ID. Click continue and the registration is completed.

How do I do when I forgot my password?

Answer: Go to the login page and then select "Forgot password?". Enter the email address you have registered with us, followed by the password. The password will be sent to you.

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How do I unsubscribe newsletter?

Answer: You can always unsubscribe at the bottom of our newsletter. Alternatively, you can log in to "My Pages" and go to My Profile , uncheck the box for Email and click "Save".

Return

How do I do when my return is not visible on the invoice?

Answer: The Return has been registered after the invoice is printed. Pull the value of the return, add any return shipping at 45kr and pay the remaining amount. A confirmation will be sent after we received your return.

How do I return?

Answer: Click here to learn more about how to return

How do I do when I have received defective (complaint)?

Answer: Send the item back and fill in the return reason on the return form.
Feel free to use the label "MyPack Return" that you find on the return form. Does the furniture or be delivered by DHL, please contact us via [email protected] or 033-33000.

How refunded my money at a return.

Answer: The invoice / account - balance adjustment on the bill. COD - repayment via Swedbank Payment Service. Short - repayment is made to the card.